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ServiceNow, Celonis team up to power process automation

Early next year, a joint offering will mine processes to identify opportunities for optimization and provide the platform on which those processes can be automated.

Making the most of sentiment analysis

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Podcast: CIO Leadership Live with Edward Wagoner, Digital CIO, JLL

Edward Wagoner, Digital CIO at JLL, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by and the CIO Executive Council. They will discuss the evolving digital/physical workplace, the new...

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IBM is focusing on hot technologies such as artificial intelligence and the cloud, and is cutting adrift legacy IT activities to operate as an independent company.

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ITIL certification guide: Costs, requirements, levels, and paths

ITIL 4 is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.


What is a chatbot? Simulating human conversation for service

Coupled with artificial intelligence, chatbots are seeing massive growth in use in an expanding array of domains, from customer service to employee interfaces.

Upskilling the hybrid IT workforce

The new hybrid workplace paradigm has IT leaders rethinking how they conduct skills and leadership training.

The top 10 IT outsourcing service providers

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CIO Think Tank: Data and analytics at scale

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5 questions with Dow’s Melanie Kalmar

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